Careers

Reservations Supervisor (Hotel101-Cebu)

QUALIFICATIONS:

• Graduate of Hotel and Restaurant Management or any related course 

• Preferrably has previous experience in a similar role

• Has training abilities, reservations, and communications kills.
   

• Has customer service and customer satisfaction skills

• Must be detail-oriented and organized

• Must have an excellent interpersonal and problem solving skills

DUTIES AND RESPONSIBILITIES:

• Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. 

• Ensure Reservation Department and Front Office staff are constantly aware of room availability and rate to offer. 

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. 

• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, hotel facilities and services. 

• Answer guest inquiries pertaining to hotel services. 

• Assists and prepare in groups pre-arrival process and also preparing group rooming lists. 

• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.  

• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. 

• Verify all reservations taken on the reservation forms are updated on the PMS consistently. 

• Enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations. 

• Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately. 

• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders. 

• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc. 

• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival. 

• Check forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended. 

• Train newly recruited reservation and front office staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails.