Careers

Rooms Controller (Hotel101-Cebu)

JOB DESCRIPTION:

• Assign room according to guest request and preferences whenever possible.

• Prepare group key packets.

• Organize and coordinate check-in/pre-registration procedures for arriving groups.

• Review/Track/Accommodate requests for room/check-out changes when possible;

• Communicate status to appropriate staff.

• Confirm reservations and cancellations.

• Review out-of-order rooms daily.

• Ensure rates match market codes and document exceptions.

• Perform duplicate reservation checks; block rooms.

• Follow up with guests to ensure their requests or problems have been met to their satisfaction.

• Receive, record, and relay messages accurately, completely, and legibly.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;

• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

• Coordinate tasks and work with other departments.

• Develop and maintain positive working relationships with others; support team to reach common goals.

QUALIFICATIONS:

• Comply with quality assurance standards.

• Perform other reasonable job duties as requested by Supervisors.

• Review billing and call attention of FOS for adjustment.

• Skills/Competencies Needed for the Job

• MS Office and other relevant

• Graduate of Hotel and Restaurant Management or any related course

• Strong oral and written communication skills

• Good time management skills

• Flexibility/adaptability

• 1-2 years experience in Hospitality field

• Can perform with minimum supervision