Careers

Front Office Manager (Hotel101-Cebu)

Job Description:

• Ensuring employees are offering exceptional customer service.

• Making sure customers are satisfied with the service and products.

• Motivates and maintains good staff relations.

• Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.

• Maintain contact person at night.

• Handles guest complaints and other related problems and reports on the Front Office Manager’s Log.

• Performs Night Audit.

• Monitors the safety and security of all staff and guests at all times.

• Must have clear, complete knowledge and understanding of the following:

  • Hotel employees’ rules and regulations

  • Hotel policy on Fire, Hygiene, Health, Safety and Emergency procedures

  • Product knowledge, hotel facilities, services, promotions and Front Office Opera operations

  • Cost-cutting measures of the department and hotel

  • Proper decorum and required grooming standards

• Notes, refers and relays to concerned departments, sections and personnel special guest instructions, complaints and requests.

• Follows up action within 15 minutes and gets feedback to guest as necessary.

• Greets, assists, and checks-in VIP and special attention guests when necessary.

• Performs the night batch procedures.

• Ensures all endorsements for their shift are carried out and resolved. Formally logs endorsements to the next or concerned shift/s.

• Recommends other service and facilities of the hotel.

• Performs showrooms as necessary.

• Provides accurate information to guests to his utmost ability.

• Attends periodic section or departmental meetings as required.

• Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.

• Works closely with Front Office Supervisor in dealing with Due-out guests.

• Assists in handling room lockset problems.

• Assists the Front Office Associates and Concierge if they are busy.

• Handles lost and found of hotel guests’ valuables.

• Performs other tasks assigned by Hotel Manager.

Qualifications:

• Graduate of Hotel and Restaurant Management or any related course

• Minimum of 2 years of experience as Front Office ManagerMS Office, OPERA System and other relevant software/applications

• Strong oral and written communication skills

• Good time management skills

• Flexibility/adaptability

• Can perform with minimum supervision