Customer Service Supervisor (Hotel101-Cebu)
Customer Service Supervisor (Hotel101-Cebu)
Full-Time
Lapu-Lapu City, Cebu
Application deadline: in 0 days
Customer Service Supervisor (Hotel101-Cebu)
Qualifications:
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Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course
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At least 1-2 years work experience in the same role, or any relevant experience
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Knowledge in MS Office applications, OPERA system, and other relevant software
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Excellent communication, customer service, and organizational skills.
Duties and Responsibilities:
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Ensures overall guest experience meets and exceeds expectations of guests on a daily basis
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Identifies, plans, and resolves customer concerns and complaints
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Ensures all guests feedback and concerns are replied to and resolved
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Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.
