Careers

Customer Service Manager (Hotel101-Cebu)

Job Description

• Handle, resolve & track escalated guest concerns

• Present weekly needs analysis with action plan and recommendations

• Coaching/Training needs analysis and Action Planning/Recommendation

• Module Creation

• Conduct customer service workshops and presentations

• Facilitate new hire certification

• New hire monitoring

• Prepare new hire performance rating report

• Set Audit activities per department

• Monitor and measure guest satisfaction

• Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent

Qualifications

• Graduate of Hotel and Restaurant Management or any related course

• With at least 2 years of experience at the same role in the same environment or any relevant experience