Careers

Hotel Manager (Hotel101-Fort)

Qualifications

• Graduate of Hotel and Restaurant Management or any related course

• Must have atleast 1-2 years of experience at the same role in the same environment or any relevant experience

• MS Office, OPERA System and other relevant software/applications

• Excellent communication, interpersonal skills

• Strong Leadership and Team Building Skills

• Business Intelligence and Analytical Thinking

• Operational Knowledge

• Financial Skills

Duties and Responsibilities

• Oversees the overall operations of the hotel and provides effective leadership to hotel members

• Holds regular briefings and meetings, works closely with all department heads

• Handles complaints and oversees service recovery procedures

• Ensure full compliance to hotel operating controls, SOPs, policies, procedures, and service standards

• Leads all key property issues including capital projects, customer service, and refurbishment

• Strong understanding of P&L statements and the reacts with impactful strategies

• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating, Capital, and Sales & Marketing Budgets

• Manages profitability of the hotel; ensures revenue and guest satisfaction targets are met and exceeded

• Delivers hotel budget goals and set other short- and long- term strategic goals for the property

• Ensures monthly financial outlooks for Rooms, Food & Beverage, and Admin & General are on target and accurate

• Prepares a monthly financial reporting for the Group's General Manager, Owners, and other stake holders

• Draws up plans and budget (revenues, costs, etc.) for the Group's General Manager and Owners

• Helps in the procurement of operating supplies and equipment

• Manages and develops career progression and development for the team

• Responds to audits and ensures continuous improvement is achieved

• Handles Corporate clients and takes part in new client acquisition along with the sales team, whenever required