Careers

Duties and Responsibilities:

• Oversee the day-to-day operations of the mall, ensuring all services and facilities are functioning properly. Acts as the leader of the team, guiding operations and ensuring that all processes run efficiently and effectively.
• All breakdown reports prepared by Mall Engineers are thoroughly reviewed and evaluated to ensure their accuracy and reliability.
• Ensure a high level of customer service and satisfaction by addressing any customer complaints or issues.
• Seek out event organizers, with the assistance of the Marketing Assistant, to conduct events at CityMall. Events which aim to attract new customers and increase foot traffic to the mall.
• Oversee the planning and execution of events to ensure they are successful, well-managed, and meet the goals of attracting new customers and enhancing mall visibility.
• Oversee security operations to ensure the safety and security of shoppers, tenants, and mall property.
• Create and manage work schedules of all team members ( organic and inorganic ) to make sure there is enough staff coverage and smooth operations.
• Obtain and renew all Government Permits with the assistance of the Mall Engineer, from LGU, BIR and DENR, etc. including those related to waste management, air and water quality, and hazardous materials.
• Ensure that all mall operations comply with environmental regulations set forth by the DENR, including proper handling and disposal of waste, managing emissions, and implementing water conservation measures.
• Maintain records of all DENR permits and ensure they are up to date.
• Obtain and maintain a comprehensive list of suppliers for materials and services, ensuring availability and readiness for future needs. Evaluate and update this list regularly to include reliable and cost-effective options.
• Proper management of petty cash ensures that expenses are handled promptly and efficiently. Accurate documentation and reconciliation of petty cash transactions maintain financial integrity and prevent discrepancies.
• Monitor and maintain supplies inventory on a consistent basis
• Coordinate with different department regarding major concerns like Marketing Activities and other Mall Events, Leasing, Engineering etc
• Address immediately all equipment and/or building repairs after thorough checking and evaluation.
• Ensure that all in house Preventive Maintenance of machines and equipment are performed by Mall Engineer and maintenance personnel.
• Conduct regular meetings with tenants to address all issues and concerns
• Ensure strict implementation of Mall House Rules and Procedures, pertaining to tenants
• Regular monitoring of cleanliness, orderliness and overall upkeep of the mall
• Conduct/provide training and orientation to all employees to ensure consistent and strict compliance to the Standard Mall Procedures
• Initiate cost-cutting measures and programs that will help in controlling/lowering the Mall’s Operating Expenses
• Coordinate with different local government agencies regarding permit processing and for Security support during major mall events
• Regular submission and completion of all reports needed, as required by the Area Managers and/or DDPMC Office
• Responsible for sourcing potential candidates in the event of a vacancy within the mall and submitting the applicants to HR for processing.
• Perform other works as required.

Qualifications:

• Bachelor’s/College Degree in Business Administration, Management, Business Studies or equivalent
• With at least 2 years relevant experience in Store or Mall Operations handling supervisory level position