Front Office Associate

Front Office Associate

Full Time

Boracay, Aklan; Ortigas, Pasig and Makati, NCR

Application deadline: in 0 days

FRONT OFFICE ASSOCIATE

 Qualifications:

  • Candidate must possess at least a Bachelor's / College degree in Hospitality / Tourism / Hotel Management or equivalent;
  • Must have at least 6 months to 1 year of relevant experience;
  • Must possess excellent communication skills and has good attention to detail;
  • Proficient in MS Office;
  • Customer Service Oriented;

Duties and Responsibilities:

  • Follow department policies, procedures and service standards.
  • Adhere to company’s Grooming Standards.
  • Delivers the highest standards of hospitality at all times.
  • Be able to work various shifts, weekends and holidays.
  • Greet, check in, and check out guests; handle walk-ins, stay-overs and room transfers.
  • Answer telephones, take reservations, and direct incoming calls to necessary departments and co-workers.
  • Handle guests requests promptly.
  • Handling cash and also maintaining account records.
  • Consistently offer professional, friendly and engaging service.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Accommodates special requests whenever possible.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  • Maintains the cleanliness and neatness of the front desk area.
  • Handling courtesy calls and Business Center task
  • Sending of Night Audit reports to all concerned department.
  • Handles Showroom.

Apply Now!